You may request a return within 14 days of delivery — not from the date of purchase. The 14-day window starts on the day your engine or gearbox is delivered to you or collected from our premises.
How to request a return
Email info@enginesforworld.co.za with your order number, the reason for the return, and photos of the item if it arrived damaged or incorrect. You can also call or WhatsApp 068 768 5103. We will confirm your return and provide instructions within one business day.
What condition the item must be in
The engine or gearbox must be uninstalled and unmodified — not fitted to a vehicle, not started, not filled with fluids, and with all original components included. Because these are heavy, install-specific mechanical parts rather than sealed retail goods, a unit that has already been installed generally cannot be accepted back.
Who pays return shipping
- If the item is defective, damaged in transit, or the wrong item was sent, we cover the cost of return shipping.
- If you are returning an item for any other reason (change of mind, ordered incorrectly, etc.), you are responsible for the cost of returning it to us.
Are shipping fees refundable?
The original delivery/shipping fee is non-refundable, since that cost has already been incurred to get the item to you — except where the return is due to our error (defective, damaged, or wrong item), in which case the original shipping fee is refunded in full along with the item price.
How quickly refunds are issued
Once we receive and inspect the returned item, refunds are issued within 5–7 business days. Refunds are paid back via the same method you used to pay for the order.
If your item arrives damaged
Contact us within 48 hours of delivery at info@enginesforworld.co.za with photos of the damage and the packaging. We will arrange a replacement or a full refund, including the original shipping fee, at no cost to you.
If the wrong item was shipped
Contact us at info@enginesforworld.co.za with your order number and a photo of what you received. We will arrange collection of the incorrect item at our cost and send the correct item, or issue a full refund — whichever you prefer.
Quick answers
- Return window: 14 days from delivery, not from purchase date.
- Contact email: info@enginesforworld.co.za
- Return shipping: We pay for defective/damaged/wrong items; you pay for other returns.
- Item condition: Must be uninstalled and unmodified.
- Refund timing: 5–7 business days after we receive and inspect the returned item.
- Refund method: Original payment method.
- Original shipping fee: Non-refundable, unless the return is due to our error.